1. Information We Collect
Personal information — when you place an order, subscribe to our newsletter, or contact us, we may collect your name, email address, phone number, shipping address, and payment information.
Payment data — card and payment details are processed directly by Stripe, our third-party payment processor. Starlia does not store raw card numbers on its servers.
Non-personal information — we collect browsing data such as IP addresses, cookies, and analytics to improve our website and user experience.
2. How We Use Your Information
To process and fulfill orders, including payment processing and shipping.
To improve our website, services, and customer experience.
To send promotional emails, updates, and exclusive offers — you can opt out at any time.
To comply with legal requirements and prevent fraudulent activities.
3. How We Share Your Information
We do not sell or rent your personal information to third parties.
We may share necessary data with trusted service providers (e.g., Stripe for payments, shipping carriers) solely to fulfill orders and operate our services.
We may disclose information when required by law, court order, or to protect the rights, safety, or property of Starlia or others.
4. Data Retention
Order and transaction records — retained for 7 years to comply with tax and accounting obligations.
Marketing data — retained until you unsubscribe or request deletion.
Account data — retained for the life of your account, then deleted within 90 days of account closure or deletion request.
5. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience and analyze website performance.
You can adjust cookie settings through your browser; disabling cookies may affect certain website functionality.
6. Data Security
We implement industry-standard security measures — including HTTPS encryption and access controls — to protect your personal data from unauthorized access or misuse.
No transmission or storage method is 100% secure. We cannot guarantee absolute security, but we promptly address any known vulnerabilities.
7. Your Rights & Choices
You may access, update, or request deletion of your personal data by contacting us at support@starlia.ai.
You may opt out of marketing emails by clicking the unsubscribe link in any email we send.
California residents (CCPA rights) — If you are a California resident, you have the right to: (1) know what personal information we collect and how it is used; (2) request deletion of your personal information; (3) opt out of the sale of your personal information (we do not sell your data); and (4) not be discriminated against for exercising these rights. To exercise any of these rights, contact us at support@starlia.ai. We will respond within 45 days.
8. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies.
10. Changes to This Privacy Policy
We may update this policy from time to time. Minor changes will be posted on this page with an updated effective date.
For material changes (e.g., new data uses or sharing practices), we will notify you by email at least 14 days before the change takes effect.
11. Contact Information
For any questions regarding this Privacy Policy, please contact us at:
Email: support@starlia.ai
Phone: +1 (650) 339-9023
Address: 813 Vega Cir, Foster City, CA 94404
Thank you for trusting Starlia with your information. Your privacy matters to us.